Refund & Return Policy

At Alfa Heating Supply, we want our customers to be satisfied with their purchase. This policy explains our return, refund, and replacement procedures.

Return Eligibility

Products may be returned within:

30 days from the date of receipt

with no restocking fee.

Returns between:

31–90 days

are subject to a:

10% restocking fee

Returns between:

91 days and 1 year

are subject to a:

20% restocking fee

Products are not eligible for return after one year from the purchase date.

Non-Returnable Items

Certain products are marked as:

"Non-Returnable"

These items include special-order, custom-made, or made-to-order products.

Non-returnable items cannot be cancelled or returned after the order has been placed.

Manufacturer warranty coverage still applies where applicable.

Return Shipping Responsibility

Incorrect Order / Customer Change of Mind

If the customer ordered the wrong product or no longer needs the product:

  • The customer is responsible for return shipping costs.
  • The product must be returned unused and in original packaging.
  • Original shipping charges are non-refundable.

Defective or Incorrect Products

If you receive:

  • A defective product
  • A damaged product
  • The wrong product

please contact Alfa Heating Supply within the required notification period.

For approved claims:

  • Alfa Heating Supply will cover return shipping costs.
  • Replacement shipping costs will be covered by Alfa Heating Supply.

Return Procedure

To request a return:

  1. Contact Alfa Heating Supply customer service.
  2. Obtain a Return Goods Authorization (RGA).
  3. Include the RGA form inside the return package.
  4. Return the product using the approved instructions.

Returned products must:

  • Be unused
  • Include all original packaging
  • Include accessories and documentation
  • Not have shipping labels placed directly on manufacturer packaging

All returned products will be inspected after arrival.

Return Address

Return shipments must be sent to the address provided on your approved RGA form.

Please do not send returns without prior authorization.

Unauthorized returns may not be accepted.

Refund Processing Time

Once the returned product is received and inspected:

Refunds will be issued to the original payment method within:

2–3 business days

after approval.

Depending on your payment provider or bank, additional processing time may apply.

Order Changes & Cancellations

Before Shipment

Orders can be modified or cancelled if the request is received before shipment.

Please contact customer service immediately after placing your order.

After Shipment

Once an order has shipped:

  • Changes cannot be made.
  • Cancellation requests must follow the return process.
  • Customers are responsible for return shipping costs.

Warranty Replacement

Alfa Heating Supply honors applicable manufacturer warranties.

Warranty claims may require troubleshooting, documentation, or approval from the manufacturer.

Warranty coverage generally includes replacement parts or products according to manufacturer terms.

Labor costs and installation expenses are typically not covered unless specified by the manufacturer.

Damaged Freight Shipments

Customers must inspect freight shipments upon delivery.

If visible damage is found:

  • Do not sign for the shipment.
  • Refuse delivery when possible.
  • Contact Alfa Heating Supply immediately.

For concealed damage:

Please notify us within:

24 hours of delivery

with photos and shipment details.

International Returns

For customers outside the United States, return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect product.

Customers must contact Alfa Heating Supply before returning any international order and obtain an approved Return Goods Authorization (RGA).

Please note that customers are responsible for any international shipping costs, customs fees, duties, taxes, or brokerage charges associated with returning products.