Shipping Policy
Order Processing & Handling Time
At Alfa Heating Supply, we process orders as quickly as possible to ensure timely delivery.
In-Stock Products
Orders for in-stock products are typically processed and shipped within:
1–3 business days
after payment confirmation.
Made-to-Order & Special Order Products
Some products, including custom heat exchangers and special-order items, may require additional processing time.
The estimated handling time will be confirmed before order fulfillment.
Customers will receive a shipping confirmation email with tracking information once the order has shipped.
Fulfillment Locations
Alfa Heating Supply fulfills orders through multiple fulfillment locations to provide reliable and efficient delivery.
Orders may ship from our US warehouse, our manufacturing facilities, or approved suppliers depending on product availability, order requirements, and shipping destination.
If additional processing or transit time is required, we will notify the customer before shipment.
Inventory Availability & Lead Times
Product availability and estimated lead times may vary depending on inventory levels and fulfillment location.
In-stock products from our US warehouse typically ship within 1–3 business days.
Products that are temporarily unavailable, made-to-order, or fulfilled from another location may require additional processing time. Customers will be notified if extended lead times apply.
Shipping Methods & Transit Time
Transit time refers to the time after the order has been processed and handed over to the carrier.
Estimated transit times:
| Shipping Method | Estimated Transit Time |
|---|---|
| Standard Shipping (US) | 3–7 Business Days |
| Canada Standard Shipping | 5–7 Business Days |
| Custom / Made-to-Order Products | Confirmed Before Shipment |
Delivery times may vary depending on product availability, carrier delays, weather conditions, holidays, and destination location.
Shipping Rates
Free Ground Shipping For Orders Over $90 (US Only)
Alfa Heating Supply provides free ground shipping for orders over $90 shipped within the contiguous United States. This offer excludes Alaska, Hawaii, Puerto Rico, and Guam.
Delivery times may vary depending on product availability, order size, destination, and fulfillment location.
Canada Shipping
We offer free standard shipping to Canada for eligible orders.
Estimated delivery:
5–7 Business Days
Free shipping applies to standard shipments only. Oversized, heavy, or freight shipments may require additional shipping charges. Please contact us for a shipping quote before placing your order.
International Shipping
For international orders outside these regions, please contact our sales team at support@alfaheating.com for shipping availability and pricing.
Import Duties, Taxes & Customs Fees (Canada)
For shipments to Canada, free shipping does not include:
- Import duties
- GST/HST taxes
- UPS customs clearance or brokerage fees
- Remote area surcharges
These charges, if applicable, are the customer's responsibility.
Orders shipped under DAP (Delivered At Place) terms may require the recipient to pay applicable import fees before delivery.
Alfa Heating Supply is not responsible for payment of import duties, GST/HST, customs-related charges, or remote area surcharges unless otherwise stated.
PO Box & APO/FPO Address Shipping
UPS and FedEx shipments require a physical street address. We do not ship to PO Box, APO, or FPO addresses. Please provide a valid physical street address where the carrier can complete delivery.
Tracking Information
Once your order ships, a confirmation email containing tracking information will be sent to the email address provided during checkout.
Customers may track their shipment directly through the carrier's website. Tracking information may take 24–48 hours to become active after shipment.
Shipping Delays
While Alfa Heating Supply works closely with our shipping partners to ensure timely delivery, we are not responsible for delays caused by:
- Carrier disruptions
- Weather conditions
- Customs clearance
- Incorrect shipping information provided by customers
- Force majeure events
Shipping Issues
If your shipment is delayed, damaged, or marked as delivered but not received, please contact our customer service team as soon as possible.